FAQs
Lastest Update: March 28, 2025
Welcome to Bunn Bunn Shop! We’ve compiled answers to some common questions about shopping with us. If you don’t find what you’re looking for, feel free to contact us at [your email address].
1. What types of products do you sell?
We offer digital products, such as [e.g., downloadable files, software, digital art, or online access codes]. These are delivered electronically—no physical shipping required!
2. How will I receive my digital product?
After your purchase, you’ll receive an email with a download link, access instructions, or a unique code, depending on the product. Delivery is typically instant or within 1-2 hours of payment confirmation. Check your inbox (and spam/junk folder) for the email.
3. What if I don’t receive my product?
If you haven’t received your product within 24 hours, please:
- Check your email (including spam/junk).
- Contact us at [your email address] with your order number and receipt. We’ll resend the product or resolve the issue within 1-2 business days.
4. Can I return a digital product?
You lose the 14-day right of withdrawal for digital products once you start downloading or accessing them, provided we’ve obtained your consent beforehand. However, if the product is defective or not as described, you’re entitled to a replacement or refund. See our for details.
5. What if my digital product doesn’t work?
If your product is corrupted, inaccessible, or doesn’t match its description:
- Email us at [your email address] with your order number and a brief explanation.
- We’ll investigate and provide a replacement or refund within 5 business days.
6. Do you charge shipping fees?
No! Since our products are digital, there are no shipping costs. You’ll only pay the price listed at checkout.
7. What payment methods do you accept?
We accept payments via PayPal processed securely through Shopify’s payment system.
8. How do I know if my device is compatible?
Each product page lists the technical requirements (e.g., file format, software, or internet speed). Please review these before purchasing. We’re not responsible for compatibility issues if requirements were clearly stated.
9. Can I get a refund if I change my mind?
For digital products, refunds aren’t available if you’ve accessed or downloaded the item and agreed to waive your withdrawal right. However, if you haven’t accessed it and we didn’t properly inform you about losing this right, you can request a refund within 7 days. Contact us at [your email address].
10. How do I contact you?
Reach us at:
- Email: [your email address]
- Response Time: We’ll get back to you within 5 business days.
11. Are my personal details safe?
Yes! We comply with data protection laws and Shopify’s security standards to protect your information.