Return and Refund Policy

Lastest Update: March 28, 2025

At Bunn Bunn Shop, we aim to provide high-quality digital products and ensure your satisfaction. This Return and Refund Policy outlines your rights and our procedures for returns and refunds for digital products purchased from our store. Please read this policy carefully before making a purchase.

1. Right of Withdrawal for Digital Products
Consumers will typically have a 14-day right to withdraw from distance purchases without providing a reason. However, for digital products (such as downloadable files, software, or online content), this right does not apply if:
- You have given your express consent to begin the delivery of the digital product during the withdrawal period, and
- You have acknowledged that you lose your right of withdrawal once the delivery starts.

When you purchase a digital product from our store, we will ask for your consent to waive the 14-day withdrawal period before downloading or accessing the product. By agreeing, you understand that you cannot return or request a refund based on the right of withdrawal after the product is delivered.

If we fail to obtain your express consent or inform you of the loss of this right prior to delivery, you may still exercise your 14-day right of withdrawal. To do so:
- Notify us within 14 days of purchase by contacting us at [your email address].
- We will process your refund within 15-30 days of receiving your withdrawal notice, provided you have not accessed or downloaded the product.

2. Refunds for Faulty or Misdescribed Products
You are entitled to a refund or remedy if a digital product is:
- Defective: The product does not function as described (e.g., corrupted files, inaccessible content).
- Misdescribed: The product does not match the description provided on our website at the time of purchase.

If you encounter such an issue:
- Contact us at [your email address] within a reasonable time (typically within 7 days of discovering the issue) with your order number and a description of the problem.
- We will investigate and, if the product is found to be faulty or misdescribed, we will offer you:
  - A replacement digital product (if available), or
  - A full refund to your original payment method.
  - Refunds will be processed within 15-30 days of confirming the issue.

3. Non-Refundable Circumstances
We do not offer refunds for digital products under the following conditions:
- You change your mind after accessing or downloading the product (and have waived your right of withdrawal as described in Section 1).
- The product works as described, but you no longer need or want it.
- You fail to meet the technical requirements for using the product (e.g., compatible software or devices), which were clearly stated on our product page prior to purchase.

4. How to Request a Refund
To request a refund:
- Email us at [your email address] with:
  - Your full name and email used for the purchase.
  - Order number and receipt (found in your confirmation email).
  - A brief explanation of the issue (if applicable).
- We will respond within [e.g., 7 business days] to confirm receipt and next steps.

5. Contact Us
If you have questions about this policy or need assistance, please reach out:  
- Email: [your email address]  
- Response Time: We aim to reply within 5 business days.